As cold spells swept various corners of the nation last week, teams from A Squared Group landed in four spots to warm away the winter chills. On behalf of Old Navy, we visited San Francisco, Chicago, Dallas, and Philadelphia to serve surprised, grateful and shivering consumers delicious, free hot chocolate.

Our crew was more intrepid than the postal service. Neither rain, wind nor cold could stop them from putting smiles on holiday shoppers’ faces. Consumers were thrilled by the surprise of being handed a cup of steaming goodness as they battled the elements over the weekend.

“What a thoughtful thing to do,” exclaimed one grateful mom in Chicago. “I can’t believe Old Navy is doing this. Just great.”

We had a blast, serving everyone from Carolers straight out of a Dickens’ tale, to a platoon of bicycling Santas, to families looking for the perfect something for their loved ones. They each had an unexpected and joyful brand experience. Many considered it a delightful little break in an otherwise harried day. We love it when that happens.

Waiting in line for Grand Opening Event

What would make jaded New Yorkers do a double take, tourist buses screech to an unscheduled halt and busy shoppers feel like the holidays came early? An unexpected encounter. A phenomenal experience. A change from the ordinary to the extraordinary. That is exactly what happened a few weeks ago at Old Navy’s flagship store in Manhattan. In concert with nineteen other Grand Opening events that A Squared Group developed and orchestrated throughout the United States and Canada, including a carnival complete with Ferris wheel in Manhattan Beach, California, we created a jaw-dropping brand experience in SoHo, New York.

wow

Our goal? To ensure that every Old Navy customer and passerby, from infant to octogenarian, felt part of the Old Navy celebration and the Old Navy community.

Lots of smiles

The excitement level was at a fever pitch all day long. Vintage sodas, popcorn and freshly spun cotton candy were given out. Face-painters and balloon artists delighted children (and adults) with their creations. Branded games were created specifically for the event. And members of Cirque du Soleil wowed the crowds with feats of daring and delight.

Teamwork

Customers called, texted and tweeted their friends and family. Pedestrians made unplanned detours into the store. More than one sight-seeing tour added Old Navy to their agenda. The experience reaffirmed consumers’ conviction that Old Navy is a fun and friendly place for the whole family. And we loved being part of it!

ROI

Drums and cheering could be heard throughout Manhattan this past weekend as the Gap Cheer Squad and Drumline rocked their way from Harlem to the South Street Seaport to Battery Park and beyond. New York was the first stop on a tour that aims to encourage people to have fun and make this year’s festivities extra special and memorable. The A Squared Group team embraced this project as a great opportunity for the Cheer Factory idea, made famous in numerous Gap ads this holiday season, to hit the streets and reach consumers in a personalized, spontaneous and incredibly exciting way.

Traveling via a dramatically branded bus from point to point, the Cheer Squad and Drumline surprised crowds of lucky pedestrians along their route.

The show they put on – complete with fun and clever cheers, boundless energy and death-defying tricks – entranced everyone within sight and hearing. Surprise gifts were given to unsuspecting pedestrians lucky enough to catch the show.

The A Squared Group team loved watching people’s reactions as Cheer Squad members fearlessly flew into the air.

The festive, communal spirit was tangible.

If you are in Chicago, Los Angeles or San Francisco in the coming weeks, keep your eyes and ears open. The Gap Cheer Squad and Drumline are coming your way.

Recently, I was introduced to Bompas & Parr via KCRW’s Good Food program, and once again reminded of how limitless the possibilities are for creating a memorable experience – whether in service to a brand or not. Bompas & Parr up-ended the idea of what it means to have a drink. They vaporized Hendrick’s Gin and Fever Tree tonic in a building. Guests walked through a cloud of mist, “drinking” their gin and tonic with each inhalation of air.

Anyone who imbibed from this Alcoholic Architecture will never think of gin and tonic the same way again, and will associate this amazing experience with the brands involved.

All of which just goes to show that nurturing the relationship between brand and consumer has never been more fun.

As always, the White Space provided us a perfect blank canvas with which to play.

The Merci boutique may be unfamiliar to those who haven’t ventured to France within the past six months and au courante on all international fashion and design trends. That makes it even more exciting for us to be able to help introduce Merci in the United States. It is an eclectic mix of haute discoveries, vintage pieces and a melange of items in between. It is a vibrant, unpretentious shop with an artistic vibe – a great match with Gap’s aesthetic.

We captured that spirit, with all its whimsy and great attention to detail, to produce a memorable experience for visitors to the Gap Concept Store.

Consumers who enter the Merci Gap shop would never guess that only days before Anna Wintour and the denizens of New York’s Fashion Week celebrated its opening, a denim-themed story highlighting Gap’s Born to Fit campaign lived in the space. Or that, just weeks earlier, we had built a yoga studio environment and brought in yoga gurus to teach classes. As with those that came before, the Merci experience was fleeting. We are already at work to transform the Gap Concept Store into a new incarnation. Stop by 54th and 5th when next you’re in the city, to see the latest developments.

Gap, Inc. has been known for its denim since the company’s inception in 1969. In the past few years, however, a new wave of “premium denim” has taken the fashion world by storm. Gap sees an opportunity to compete with the Rock & Republics and True Religions with its newly redesigned 1969 Premium Denim, but needs to shatter consumer assumptions that a) premium denim needs to cost a premium, and b) Gap isn’t premium. A Squared Group has stepped in to address the challenge.

The 1969 Pop-Up is designed to generate a visitor experience for consumers that transports them into the world of high-end fashion while highlighting the core principles of simplicity, quality and straight-forwardness for which Gap is known. The keys to the 1969 Pop-Up’s success, and to the success of any pop-up, are location, decor, clarity of branding and inspired dashes of fun and surprise. With these elements in place, the consumer experience can be magical.

We built 1969 on Robertson Blvd., directly across from The Ivy. This is a high-end fashion nexus and center for celebrity fashionistas. It is the “must shop” strip of boutiques for anyone seeking premium clothes.

We created a striking, clean and simple space. It is all about the denim. Gap branding has been kept to a minimum; initial consumer impressions are based solely on the product. Visitors to the store are drawn in by the decor’s subtlety, embrace the premium denim ambiance, interact with the quality product, and feel they’ve uncovered a secret when they discover that their new favorite fashion finds are Gap. The visitor experience is utterly unique.

Consumers have flocked to 1969. The buzz is fantastic. And sales are phenomenal. It has been such a success, in fact, that Gap, Inc. and A Squared Group are looking into ways to extend the experience.

1969 has most definitely popped!

New Motorola CLIQ

The energy here in San Francisco is electric, and people can’t wait to get their hands on the new phone. That is why, in addition to developing the keynote, A Squared Group has created an interactive experience for key industry experts and leading international media to do just that, later today. These select individuals will be able to check out every aspect of the phone’s bells and whistles, while simultaneously seeing how others respond to the device, in a relaxed and realistic environment rather than in a controlled “testing” space. We expect a lot of texting to happen, and excitement about the new products to grow even further.

Follow feedback about the announcement by using hashtag #Moto or #Blur, and put this little baby on your holiday wish list. I know it’s on mine.

The switch IKEA made was from a customized version of Futura to a standardized version of Microsoft’s open-source Verdana. Now, before you roll your eyes, let me assure you that this was a strategic decision. IKEA wanted to cut costs and be able to use the same font across the globe. As IKEA spokeswoman, Monika Gocic, put it, Verdana is “more efficient and cost-effective.” The ultimate result of IKEA’s decision, however, may turn out to be anything but cost-effective, and ultimately damaging to its brand identity.

IKEA failed to consider the level of passionate attachment IKEA enthusiasts have for the brand, and its visual representation. According to statements made on Twitter and in interviews, many IKEA enthusiasts saw the company’s shift to a more ubiquitous, simplified font as potentially emblematic of a shift in IKEA’s larger brand and design philosophy. And they were vocal in their upset.

This was both a blessing and a curse. The fact that enthusiasts are so invested in the IKEA brand that they felt compelled to articulate their dismay is impressive, on one hand. It indicates how much they identify, and personalize their relationship, with the brand. Companies live for this kind of loyalty. However, these enthusiasts had interpreted the company’s actions as negatively influencing the overall brand image and value.

No company known amongst its loyalists as a design innovator wants to suddenly be associated with dumbed-down, common-place design. But that is exactly the leap that was made. IKEA did not expect this reaction. In addition, it did not formulate a response to, or open up dialogue with, its enthusiasts.

This may have been a critical misstep.

In less than a day, IKEA’s new font was as active a topic in the Twitterverse as Senator Edward Kennedy’s death. And the conversation was global. Days later, the discussion continues. It is fed by the interactive energy of Twitter, and carried forward by mainstream media, blogs and word-of-mouth. It involves both IKEA enthusiasts and those originally only marginally interested in the subject. But a voice from IKEA has yet to join in.

It is too soon to tell whether enthusiasts’ negative sentiments will mushroom into a revolt, as happened for Coke when it made a little change back in 1985, or will disappear from the Twitterstream without affecting IKEA’s bottom line. It would be a shame, however, if nothing is learned from this “surprise” development.

I hope that IKEA eventually does fashion a response to their enthusiasts, addresses the misunderstanding, and adjusts their strategy following this episode. If nothing else, perhaps they now will remember the following:

a) Never underestimate the power of your brand enthusiasts. They will carry you far, maintain inspiring loyalty and spread the message of your brilliance… as long as you hold up your end of the bargain. Simply put:

* Listen to your enthusiasts;

* Respect their opinions; and

* Create dialogue to communicate your intentions.

b) Do not dismiss the force of Twitter. It is now, dare I say it, as powerful as the blog.

In the interest of full disclosure, let me clarify that A SQUARED GROUP has no present or past association with IKEA, though I’d put money down that most of the team, at one point or another, has owned a piece or two of IKEA’s assembly-required furniture.

We are visiting places as diverse as West Virginia, South Dakota, Colorado, and California, to name a few. We are making and serving delicious roasted corn to those we meet at each stop, fundraising for hungry children and presenting festival-goers with a unique, memorable experience associated with our client, Progressive Insurance.

Our client has been to these festivals before. After all, the attendees are their target consumers. But they’ve never done it like this. So far, it’s been a bushel of fun – for everyone from brand loyalists to those unfamiliar with the company. Even corn-loving kids not yet ready for their first Harley are taking notes.

The A Squared Group team couldn’t be happier. We love creating memorable experiences for consumers. We love helping them develop fantastic associations with our clients’ brands. We love seeing relationships strengthen between brand and consumer. And we love all the smiling faces that let us know we’ve just been part of a memory in the making.

So, who’s up for some corn?